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Technical Assistance Resources
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The resource documents and websites on this page are organized by the following indicators:

If you don't find what you are looking for you can search by keyword using the search field at the top of this page.

 

Health Center Program Basics

Federal Tort Claims Act Health Center Policy Manual
2014 | PDF | Source: Health Resources and Services Administration
The primary source for information on the FTCA program for Health Center Program grantees and related stakeholders. It has been updated to reflect recent amendments to the FTCA Health Center regulations, set forth in the Code of Federal Regulations, title 42, part 6 (42 CFR part 6). The updated FTCA Health Center Policy Manual supersedes PIN 2011-01.
 
Section 330 of the Public Health Service Act
Website | Source: Bureau of Primary Health Care
Authorizing legislation of the Health Center program.
 
BPHC Grantee Welcome Packet
2012 | PDF | Source: Bureau of Primary Health Care
Welcome packet for newly funded Health Centers, which provides a good orientation to TA resources, common acronyms, operational structure and more.
 
Health Center Program Requirements
Website | source: Bureau of Primary Health Care
Provides direct guidance from the Health Resources and Services Administration (HRSA) on need, services, management, finance, and governance in a condensed, printer-friendly format.
 
Website | Source: Bureau of Primary Health Care
Under Section 224 of the Public Health Service Act, as amended by the Federally Supported Health Centers Assistance Act of 1992 and 1995, employees of eligible Health Centers may be deemed to be federal employees qualified for protection under the Federal Tort Claims Act (FTCA).
 
Website | source: Health Resources & Services Administration
The 340B Drug Pricing Program requires drug manufacturers to provide outpatient drugs to eligible health care organizations/covered entities at significantly reduced prices. Eligible health care organizations/covered entities are defined in statute and include HRSA-supported health centers and Look-Alikes, Ryan White clinics and State AIDS Drug Assistance programs, Medicare/Medicaid Disproportionate Share Hospitals, children’s hospitals, and other safety net providers.
 

340B Program Toolkit
2014 | PDF | Source: National Association of Community Health Centers
This guide is intended to provide training and technical assistance to health centers participating in or considering the Federal 340B Drug Pricing Program.
 

National Health Service Corps
Website | Source: U.S. Department of Health and Human Services
The National Health Services Corps (NHSC) offers financial and other support to primary care providers and sites in underserved communities.
 
Policy Information Notices & Program Assistance Letters
Website | Source: Bureau of Primary Health Care
Policy Information Notices (PINs) define and clarify policies and procedures that grantees funded under Section 330 must follow. Program Assistance Letters (PALs) summarize and explain items of significance for Health Centers. PINs and PALs are available on governance, management and finance, services, need, and quality / risk management / reporting. A separate group of PINs and PALs is also available specifically for FQHC Look-Alikes.
 
Clinical & Financial Performance Measures
Website | Source: Bureau of Primary Health Care
Used to evaluate Health Centers annually.

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Health Center Operations 

2014 | PDF | Source: Capital Link
This guide, developed specifically for Health Center staff and boards, explores the transition from data to information to knowledge to action with the goal of achieving a high level of performance.
 

2014 | PDF | Source: Jean Malouin, MD, MPH, Clinical Assistant Professor, University of MichiganThe U.S. health care delivery system has historically been characterized as expensive, inefficient, and fragmented. There is often duplication of services and poor communication between health care providers, leading to unnecessary care and non-optimal patient outcomes. Many solutions have been proposed and piloted, both in Michigan and elsewhere. This session described the current health care landscape, provide evidence-based approaches to improving care coordination and continuity of care, and illustrate examples of successful models.

Presented at the 2014 Annual Conference

 

2014 | PDF | Source: Ronald Betzig, Director of the Entrepreneurship Program, Jackson College; and Dale Ernst, Vice President & Chief Financial Officer, Center for Family Health  
Although we sometimes hate to admit it, Health Centers are businesses and business practices can be applied to Health Center operations to improve results. This presentation was a interactive discussion of the application of business techniques to Health Centers.

Presented at the 2014 Anuual Conference. 

  

Newly Funded TA Guide
2013 | PDF | Source: Bureau of Primary Health Care
Offers helpful tools and sample Health Center policies/procedures geared toward new organizations but applicable to all Health Centers.
 
Samples & Templates Resource Center
Website | Source: Bureau of Primary Health Care
A repository of the BPHC contractor Management Solutions Consulting Group which contains many valuable, vetted templates and documents for Health Centers.
 
Operational Resources
Website | Source: National Association of Community Health Centers
Includes resources on topics ranging from emergency management to human resources.
 
Informational Bulletin Series
Source: National Association of Community Health Centers
NACHC offers a number of informational bulletin series on important topics like governance, risk management, financial management, human resources, and special populations.
 
Operations Manual for Health Center Oral Health Program
Website | Source: National Network for Oral Health Access
Includes sections on Health Center fundamentals, leadership, financials, risk management, workforce and staffing, and quality.
 
Compliance and Performance Improvement Manual
Source: Texas Association of Community Health Centers
MPCA can arrange for the purchase of this complete manual, which includes overviews of laws, regulations, and resources relevant to Health Centers, in addition to template policies and procedures for Health Centers to adapt and adopt.
 
Potential Interim Health Center CEOs
2013 | PDF | Source: Michigan Primary Care Association
MPCA maintains this list for new organizations and those in leadership transition.
 
Contract Terms to Minimize Risks: A Guidance Series for Common Health Center Agreements
2014 | Source: National Association of Community Health Centers
A tool Health Centers can use to assure agreements that reduce uncertainty, manage risks, and assure compliance with Health Center-related laws and regulations. Written by legal experts at Feldesman, Tucker, Leifer, Fidell, the series addresses 14 common types of agreements and, for each, includes recommended terms and examples of contract language in addition to both a checklist of considerations to assure an agreement complies with FQHC laws and regulations and examples of boilerplate terms found in most binding agreements.
 
 

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Health Insurance Marketplace Contracting

Contracting with QHPs in the Health Insurance Marketplace
2013 | Slidecast | Source: Michigan Primary Care Association, National Association of Community Health Centers
Contracting with Qualified Health Plans (QHPs) in the Health Insurance Marketplace. Webinar Slides

 

Health Insurance Marketplace/Exchange Basics for FQHCs
2013 | PDF | Source: Roger Schwartz, National Association of Community Health Centers
Features a wide range of discussion centered on FQHC participation in the Health Insurance Marketplace and with Qualified Health Plans (QHPs).

 

Issues Related to Essential Community Providers (ECPs) and Service Area
2013 | PDF | Source: National Association of Community Health Centers
White paper discussing Essential Community Providers (ECPs) and standards for Health Insurance Marketplace Qualified Health Plans (QHPs).

 

Final Medicaid and Exchange Regulations- Implications for FQHCs
2012 | PDF | Source: National Association of Community Health Centers
Discusses FQHC participation and payment in the Health Insurance Marketplace beginning on page five.

 

Marketplace QHP Contracting Checklist

2013 | PDF | Source: National Association of Community Health Centers

 

Exchange Contracting Checklist Overview
2013 | PDF | Source: National Association of Community Health Centers
Key concepts and references to consider when pursuing provider contracts with Qualified Health Plans (QHPs).

 

General Listing of Essential Community Providers

Online database | Source: Centers for Medicare and Medicaid Services
Non-exhaustive list of Essential Community Providers (ECPs) to assist issuers in complying with the Health Insurance Marketplace Qualified Health Plans.

 

List of Essential Community Providers that Provide Dental Services
Online database | Source: Centers for Medicare and Medicaid Services
Non-exhaustive list of Essential Community Providers (ECPs) that provide dental services to assist issuers in complying with the marketplace QHP requirements.

 

Potential Impacts of the Affordable Care Act on Safety Net Providers in 2014
2013 | Powerpoint | Source: Health Resources and Services Administration
Includes background information on ECPs and contracting with QHPs in the Health Insurance Marketplace.

 

Essential Community Providers: Tips to Connect with Marketplace Plans
2013 | PDF | Source: National Academy for State Health Policy
Fact sheet of tips for ECPs on approaching and negotiating with QHPs.

 

 

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Healthy Michigan Plan Summit

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Operational Assessment Resources

Health Center Program Site Visit Guide
2014 | PDF | Source: Bureau of Primary Health Care
The review instrument used by HRSA to assess an organization's compliance with program requirements.

 
Document Review List
2013 | PDF
Illustrates which documents need to be prepared for consultants performing a HRSA/BPHC Operational Assessment to review in advance and on-site.
 
Example Agenda
2013 | PDF
Illustrates a common schedule of activities during a HRSA/BPHC Operational Assessment.
 
HRSA Operational Assessments: What Do You Need to Know
2012 | Slidecast | source: Michigan Primary Care Association
Features consultants in several program areas and two Health Centers with assessment experience to help you prepare for your Operational Assessment.

 

Operational Assessments: Lessons from the Field
2013 | PDF | Source: Phillip Bergquist, CHCEF, Michigan Primary Care Association
Presented at the 2013 MPCA Annual Conference.

 

 

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Health Center Compliance

Information Security & HIPAA Compliance
2013 | PDF | Source: Charles Nwasor, Xcellent Technologies
Highlights the experience of Health Center peers from across the state who have completed the operational assessment. Focuses on the site visit process, lessons learned, and how their practical experience can help prepare others for upcoming assessments.
Presented at the 2013 MPCA Annual Conference


Coming Into Compliance with the Final HIPAA Rule: What You Need to Know

2013 | PDF | Source: National Association of Community Health Centers
Informational bulletin on HRSA's final rule to modify HIPAA. The bulletin focuses on the changes of most significance to Health Centers, including changes to breach determination procedures, new requirements for Notice of Privacy Practices, and new requirements related to business associates and Business Associate Agreements.

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This project is 100% supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under the $1,186,260.00 grant number U58CS06824 titled “State and Regional Primary Care Associations”. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by, HRSA, HHS or the U.S. Government.


 
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