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The resources on this page are organized by Medical Assistants training modules (PDFs, slidecasts), presentations (archived videos, slidecasts, and PowerPoints), resource documents (reports, issue briefs, fact sheets, websites), and tools and templates (spreadsheets, Word documents, toolkits, job descriptions). If you don't find what you are looking for you can search by keyword using the search field at the top of this page.

 

Medical Assistants Training Modules  

These training and educational modules have been designed specifically with Medical Assistants in mind, and can be used effectively on an individual basis or as part of group training. They focus on increasing basic knowledge of the related disease process and the specific role of the Medical Assistant as a member of the TEAM caring for these patients. All of these modules were developed using Michigan Quality Improvement Consortium (MQIC) and other evidence-based guidelines. Health Centers using these modules should consider:

  • The development of a pre- and post-test to measure knowledge change
  • Having Medical Assistants review Health Center-specific policies, procedures, and standing orders related to these disease processes

 

Asthma

2014 | Slideshare | Source: Michigan Primary Care Association

This module discusses basic anatomy/physiology of asthma, asthma attacks, triggers, medications, patient education, inhaler use, and other common asthma diagnostic tests and tools.

Accompanying resource document:

Diabetes

2014 | Slideshare | Source: Michigan Primary Care Association

This training module focuses on the basics of Type 2 diabetes. Learners are given information on risk factors, prediabetes, effects of uncontrolled blood sugar, treatment modalities and patient education essentials.

Accompanying resource document:

Hypertension

2014 | Slideshare | Source: Michigan Primary Care Association

This module gives a basic overview of hypertension and its effects on the body. Participants will come away with an increased understanding of risk factors, how to take accurate blood pressure readings, basic treatment modalities, and patient education essentials. 

Accompanying resource document:

Quality Improvement Teleconference & Webinar Recordings


August 12, 2015
 

September 29, 2015

January 13, 2016: Michigan Quality Improvement Consortium Evidence-Based Clinical Quality Measures and Guidelines, Part I

February 10, 2016: Michigan Quality Improvement Consortium Evidence-Based Clinical Quality Measures and Guidelines, Part II

March 9, 2016: Pediatric Immunization Schedule Update

July 20, 2016: Providing Quality Content in Referral Management



Presentations

An Overview of the AAAHC Accreditation Standards for Ambulatory Health Care
2015 | PDF | Source: Accreditation Association for Ambulatory Health Care, Inc.
A presentation on AAAHC standards, survey process and review of quality studies.
 

Health Centers: Hiring Our Nation’s Veterans

2014 | Video | Source: National Association of Community Health Centers
Community Health Centers have always hired veterans, but now we're working even harder to recruit more. A joint initiative launched by the White House, the Department of Health and Human Services, the Health Resources and Services Administration (HRSA), and NACHC aims to accomplish just that. The goal is to boost the number of veterans employed at health centers, starting with an average of one veteran per grantee site or around 8,000 veterans.
 

Resources to Support the Care You Provide to Veterans: Community Provider Toolkit
2014 | Online | Source: U.S. Department of Veterans Affairs
A brief resource plan for the community provider to complete with a client to assess potential needs and match resources. Contact information on many of the services listed is included.
 

Steps for Increasing Colorectal Cancer Screening Rates: A Manual for Community Health Centers
2014 | PDF | Source: American Cancer Society, National Colorectal Cancer Roundtable
Offers evidence-based, expert-endorsed recommendations for planning and implementing strategies in Health Centers to improve cancer screening rates.

 
 

Connecting Michigan Veterans to their Earned Benefits 

2014 | PDF | Source: Christine Baumgardner, MA, Executive Director, Alcona Health Center; Jason Allen, Senior Policy Advisor, Michigan Veterans Affairs Agency; and Nick Cook, Director of Targeted Outreach and Performance Management, Michigan Veterans Affairs Agency

Learned what veterans in Michigan may be eligible for and how to connect veterans to those benefits. Discussion also focused on presumptive conditions and how they may effect a veteran’s quality of life.

Accompanying resource document:

Presented at the 2014 Annual Conference.

 

Peer Lessons Learned from the HRSA Operational Assessment Process Exploring a Health Center Network in Michigan:Findings and Recommendations
2014 | PDF | Source: Phillip J. Bergquist, CHCEF, Director of Health Center Operations, Michigan Primary Care Association
Well over half of Michigan’s Health Center organizations have completed their first operational assessment, the HRSA site visit designed to evaluate compliance with all 19 Health Center program requirements.
So far, the process has illustrated both strengths and weaknesses in Michigan’s Health Center community, including some featured innovative practices and common areas of struggle. MPCA staff and Michigan Health Center peers met for a session focused on sharing observations and lessons learned through facilitated dialogue on operational assessment experiences to date.
Presented at the 2014 Annual Conference. 

 

Impact of ACA on Health Centers

2014 | PDF | Source: Ron Yee, MD, MBA, FAAFP, Chief Medical Officer, National Association of Community Health Centers

With the passage of the ACA, $11 billion will be invested in the Health Center program from 2010 through 2015. These funds, along with the implementation of health care reform, will have an impact on Health Centers at the site operational level and more broadly. Associated with the infusion of funds will come expectations for increased access, improved outcomes, and cost savings; a return on investment. What Health Centers do to successfully transition into a more value-based health system was discussed.
Presented at the 2014 Annual Conference.

 

Public Health Integration into Primary Care

2014 | PDF | Source: Robert V. Sigh, MD, MPH, Senior Clinical Advisor, North Central Division, Bureau of Primary Health Care

With the passage of the ACA, $11 billion will be invested in the Health Center program from 2010 through 2015. These funds, along with the implementation of health care reform, will have an impact on Health Centers at the site operational level and more broadly. Associated with the infusion of funds will come expectations for increased access, improved outcomes, and cost savings; a return on investment. What Health Centers do to successfully transition into a more value-based health system was discussed.

Presented at the 2014 Annual Conference.

 

Pursuing the Integration of Public Health, Mental Health, and Community Based Primary Care: Opportunity or Obligation? 

2014 | PDF | Source: Comprehensive Care Conference, Renee Branch Canady, PhD, MPA

This session helped identify opportunities for primary care and public health integration; describe behavioral health intersections with primary care and public health; apply health equity principals to integration goals; and identify examples of effective integration through a health equity lens.

 

Affecting Change From Within the Community: The Role of Community Health Workers 

2014 | PDF | Source: Comprehensive Care Conference, Anne Lee

In the health care transformation landscape that emphasizes quality and coordination of care, promoting patient engagement, reducing costs, and improving health outcomes, the role of Community Health Workers (CHWs) as key components of effective primary and preventive care has never been stronger. Across the country, CHWs are serving as health and human service liaisons within their own communities. As members of minority and underserved populations, CHWs integrate information about health and the health care system into their community’s culture, language, and value system, thus reducing many barriers to accessing care. They draw upon personal experiences and specialized training to serve their peers and improve the health and well-being of their communities. Since its inception in 1983, MHP Salud has worked to establish and develop CHW programs to improve the health status of special and vulnerable populations and to increase their access to care. This session provided an overview on the basics of the CHW model, current initiatives in the field, and benefits and results of CHWs in health interventions.

 

Baby Steps to Integrating Behavioral Health in Primary Care Setting 

2014 | PDF | Source: Comprehensive Care Conference, Audrey Smith, MPH

This session discussed the business case for integrating behavioral health screening tools into the primary care practice, the minimum behavioral health screening tools available, and how to implement these tools within the primary care practice. Participants will understand how to help improve the health outcome of patients by effectively coordinating care for those with mild to moderate behavioral health or substance use disorders with the community mental health service provider. Participants also learned how the MI Health Link program is integrating behavioral health screening tools and care coordination for individuals eligible for both Medicare and Medicaid.

 

Tobacco Dependence Treatment in Mental Health—Everyone Has a Right to be Healthy

2014 | PDF | Source: Comprehensive Care Conference, Karen Brown, MPA

During this session medical providers, oral health providers, behavioral health, and human service professionals learned about the devastating effects of tobacco on people with mental illness, and the best way to approach people with tobacco addiction using an evidence-based national model known as the 5As. They learned about the modifications needed to make the 5As approach more successful for those with mental illness. This session also assist providers in helping tobacco users understand the benefits of quitting, find out if they are ready to take steps to quit, and to know what resources and strategies are recommended.

 

Integrated Health: Linking Behavioral Health and Primary Care 

2014 | PDF | Source: Comprehensive Care Conference, Annette Mercatante, MD, MPH and Vivian Liverance, RN

This presentation outlined a cross disciplinary project in which a public health nurse experienced in case management is tasked with improving health care coordination among mental health and primary care providers in St. Clair County. This project not only crosses disciplines but also agencies, each with different employee and patient cultures; St. Clair County Health Department and St. Clair County Community Mental Health. Primary project objectives included relationship building, improving communication, developing methods to improve service delivery outcomes,identifying individuals who would benefit from being managed by a primary care provider.

 

What Do I Do Now? Effective Strategies for Building Partnerships to Address Underage Drinking & Drug Use 2014 | PDF | Source: Comprehensive Care Conference, Brenda Stoneburner, MA, LPC, and Gery Shelefoe CPS

In 2013, the Michigan Department of Community Health received a Partnerships for Success II (PFS II) grant to build capacity in 10 high-need communities to address underage drinking and prescription drug misuse/abuse among 12-25 year olds, by implementing comprehensive and data-driven substance abuse prevention strategies. Target communities implemented evidence-based programs to strengthen collaborative partnerships with Federally Qualified Health Centers, local public health departments, Indian Health Services, and community college and university health and/or counseling centers. This session provided an overview of the project implementation statewide, including specific tangible examples of how Luce County successfully implemented the project in its rural and limited-resource community.

 

Perinatal Oral Health: A Collaborative Approach

2014 | PDF | Source: Comprehensive Care Conference, Emily Carr, MPH and Eline Wilson, MD

The evidence is convincing that the health of childbearing women has an impact on the health and survival of their future newborn children. Yet, too many childbearing women in Michigan do not understand that oral health care is an important component of a healthy pregnancy, and often times pregnant women, some with obvious signs of oral disease, do not seek or receive oral health care. This session provided an overview of the Michigan Department of Community Health’s Perinatal Oral Health Initiative, Michigan data, and current programmatic activities. It also has a comprehensive clinical overview of maternal oral health issues and learn about guidance and resources available for prenatal and oral health professionals.


Screening Brief Intervention Referral to Treatment (SBIRT) Services: Separating Fact from Fiction

2014 | PDF | Source: Comprehensive Care Conference, Tom Moore, LMSW

Given CMS mandates about reimbursement for substance use disorder (SUD) services and certification of staff, there appears to be significant confusion and misunderstanding for FQHCs. In particular, determining what constitutes SBIRT and SUD services can benefit Health Centers. This presentation examined the differences, explain where SBIRT stops and SUD services begin, and who will need certification.

 

Improving Systemic Outcomes with Oral Health Interventions

2014 | PDF | Source: Comprehensive Care Conference, Sean Boynes, DMD

The overall vision of integrated dental medicine is based on oral health as an integral aspect to total body wellness (systemic care). Poor oral health can lead to many systemic issues and adverse events as well as poor systemic health leading to adverse oral conditions. Therefore, it is imperative that providers, across all disciplines, with these patient commonalities work together in order to produce positive patient outcomes. This session reviewed and evaluated the various aspects to this care delivery model as well as provide analysis of currently operating integrated dental medicine clinics. The session also reviewed updates on methodology and outcomes assessment with dental care used for systemic medical treatment. 

 

Health Innovation in Michigan: Advancing Policy and Reimbursement Systems which Support Intergrated Care

2014 | PDF | Source: Comprehensive Care Conference, Philip Berquist, CHCEF

The presentation begins with a thorough overview of current factors driving health system innovation including the State Innovation Model and more. That landscape will set the stage for a discussion of four key transformative trends which will have an expanding impact on providers, patients and organizations as innovation efforts progress. The presentation concluded by linking the above key trends to preparatory steps that can be taken today to position for success in a transformed system.

 

Changes in Health Care...It's a Good Thing

2014 | PDF | Source: Comprehensive Care Conference, Sean Boynes, DMD

This session evaluated the big picture impact oral health can make within the overall health care system. As public health challenges grow more multifaceted and per capita costs persistently increase, the desire for comprehensive and integrated care continues to intensify. The health care system will see ongoing pressure to improve performance and accountability, as well as reduce health care disparities and costs. Traditionally, dentistry has been insulated from changes in the health care markets and evolved within a completely separate system of delivery. However, the ability for the dental profession to remain a casual acquaintance to the health care system is rapidly changing. Dentistry will have to become more involved as empirical evidence of dental-medicine relationships mount and a new funding system that prioritizes outcomes over fee-for-service is implemented. 

 

Ovarian Cancer and Primary Care

2014 | Slideshare | Source: Michigan Ovarian Cancer Alliance and Michigan Department of Community Health
This one hour webinar provides an overview of ovarian cancer symptoms, diagnostic considerations, referral recommendations, and resources available to primary care providers. Additionally this educational session highlights the journey of an ovarian cancer survivor from navigating through primary care services to specialist services.
Accompanying resource documents:

Developing Systems to Increase Colorectal Cancer Screening at Health Centers

2014 | Slideshare | Source:AHRQ and Erie Family Health Center (EFHC)
Final part in a webinar series covering the implementation of a comprehensive colorectal cancer screening program in FQHCs. This webinar provided practical tips from a successful FQHC program. (Please note: Due to a technical issue, the recording is audio only. Please review accompanying PowerPoint slides below.)
Accompanying resource documents:

Increasing Colorectal Cancer Screening

2014 | Slideshare | Source: Michigan Department of Community Health
An overview of colorectal cancer and assessment on how HealthCenters can work collaboratively to increase colorectal cancer screening rates.
Accompanying resource documents:

Presented as the first in a three-part webinar series done in partnership with Indiana Primary Care Assocation, Illinois Primary Care Association, Michigan Primary Care Associations, Michigan Department of Community Health, and American Cancer Society

 

Strategies for Expanding Colorectal Cancer Screening at Health Centers
2014 | Slideshare | Source: American Cancer Society
Second part in a webinar series discussing strategies for increasing and expanding colorectal cancer screening rates at Health Centers.
Accompany resource document:

Linking to Care and Services through a Community Coordinated Model

2013  |  PDF  |  Source: Maureen Kirkwood, First Steps Kent & Tom Curtis, Michigan Department of Community Health
As health systems look to integrate with the community in order to change population health trajectories one person at a time, the concept of a Hub is emerging as a way to coordinate resources and address the social determinants of health. Participants will learn how Health Centers may find themselves perfectly positioned to be major partners and leaders in this transformation.
Presented at the 2013 MPCA Annual Conference


Accelerating Organizational Change

2013  |  PDF  |  Source: Roger Coleman, MBA & Melissa Stratmna, BA, Coleman Associates
Coleman Associates share hard-won lessons learned from Rapid DPIs that every manager, clinician, or team leader can begin applying immediately. They also share performance outcomes of Rapid DPI clinics to demonstrate the huge potential for improvement at almost every Health Center.
Presented at the 2013 MPCA Annual Conference


Health Equity in Michigan: A Toolkit for Action

2013  |  PDF  |  Source: Sheryl Weir, MPH, Division of Health Policy & Planning, Michigan Department of Community Health
Knowledge of the Culturally and Linguistically Appropriate Service Standards in Health and Health Care (CLAS) is intended to advance health equity, improve quality, and help eliminate health care disparities by providing a roadmap for health and health care organizations to implement culturally and linguistically appropriate services.
Presented at the 2013 MPCA Annual Conference


Health Care Reform: Policy Implications for the Future

2013  |  PDF  |  Source: Michigan Primary Care Association
Presented at the 2013 Spring Clinical Conference


Strategic Use of Psychopharmacology in Primary Care: Clinical Cases

2013  |  PDF  |  Source: American Academy of Pediatric Neuropsychology
Presented at the 2013 Spring Clinical Conference


A Risk Management Model for Chronic Pain

2013  |  PDF  |  Source: Hackley Community Care
Presented at the 2013 Spring Clinical Conference


Current Topics in 340B Pharmacies

2013  |  PDF  |  Source: Family Health Center, Kalamazoo
Presented at the 2013 Spring Clinical Conference


Oral Services

2013  |  PDF  |  Source: Baldwin Family Health Care
Presented at the 2013 Spring Clinical Conference

 

Resource Documents

Pathways to Safe Opioid Use
2015  |  Interactive eLearning  | Source: U.S. Department of Health and Human Services Office of Disease Prevention and Health Promotion
This interactive, evidence-based training teaches health care providers how to implement opioid-related recommendations from the National Action Plan for Adverse Drug Event Prevention.

Health Literacy Measurement Tools

2014 | Online | Source: Agency for Healthcare Research and Quality
AHRQ-funded researchers have developed two tools to measure an aspect of health literacy—individuals' reading comprehension in a medical context. These tools can be used for research, clinical, or program planning purposes.
 

School-Community Health Alliance of Michigan
Website  |  Source: School-Community Health Alliance of Michigan
This website is a resource for School-Based Health Centers. There are over 80 School-Based/School-Linked Health Centers and programs in Michigan delivering comprehensive primary, preventive, and early intervention services to children of all grade levels in schools across the state every year. School-Based Health Centers are focused on identifying, preventing, and treating medical and behavioral health problems that can interfere with a student's learning process and focus on building a healthy foundation for youth.

 

Immunizations
Website  |  Source: Michigan Department of Community Health
An immunization program is vitally important in a Health Center or other health care provider's office. For the most up-to-date information on required and recommended vaccines, proper storage and handling, Michigan VIS forms, and a host of other details, please visit MDCH's Immunizations webpage. For additional assistance, please contact Lynda Meade, MPCA's Director of Clinical Services, at lmeade@mpca.net.

 

County Immunizations Report Card
Website  |  Source: Michigan Department of Community Health
Michigan Department of Community Health (MDCH) periodically releases updated county immunization report cards with the most recent data available. The reports cards demonstrate select immunization measures for all counties throughout the state, as well as the City of Detroit.

 

National Committee for Quality Assurance
Website  |  Source: National Committee for Quality Assurance
This website is a resource for measuring quality and improving health care.


American Society of Quality

Website  |  Source: American Society for Quality (ASQ)
A global community of people passionate about quality, who use the tools and their ideas and expertise to make our world work better.


Institute for Healthcare Improvement

Website  |  Source: Institute for Healthcare Improvement
The Institute for Healthcare Improvement (IHI) is an independent not-for-profit organization based in Cambridge, Massachusetts, and is a leading innovator in health and health care improvement worldwide. At their core, they believe everyone should get the best care and health possible.


Michigan Center for Nursing

Website  |  Source: Michigan Health Council
An organization championing actions across the state through ongoing collaboration, communication, and consensus building to the nursing workforce.


Midwest Clinicians' Network

Website  |  Source: Midwest Clinicians' Network
An organization that enhances professional and personal growth for clinicians to become effective leaders for their Health Centers and promoters of quality, community-based primary health care.


National Diabetes Education Program

Website  |  Source: National Diabetes Education Program
A partnership of the National Institutes of Health, the Centers for Disease Control and Prevention, and more than 200 public and private organizations.


National Guideline Clearinghouse

Website  |  Source: Agency for Healthcare Research and Quality
A public resource for evidence-based clinical practice guidelines.


Health Resources and Services Administration Health Literacy

Website  |  Source: Health Resources and Services Administration

Michigan Oral Health Coalition
Website  |  Source: Michigan Oral Health Coalition
A coalition comprised of primary care clinicians, oral health clinicians, dental benefit providers, advocacy and provider organizations, state and local government officials, and consumers working together to improve oral health in Michigan.

The Joint Commission
Website  |  Source: The Joint Commission
An independent, not-for-profit organization, The Joint Commission accredits and certifies more than 20,000 health care organizations and programs in the United States. Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards.

 

Tools & Templates

Patient & Employee Satisfaction Surveys
Website  |  Source : Midwest Clinicians' Network
 

 
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