|Faces of Michigan Health Centers: Pam Veach|
Patient | Hackley Community Care Center | Muskegon, MI
I am a patient at Hackley Community Care Center, and I just love it here. My employer of 34 years went out of business, and I found myself without insurance for the first time in my life. I have been working since I was 18 and always had some form of insurance. My husband, Terry, and I found ourselves in a sea of uncertainty and nowhere to turn. He has severe diabetes and had recently lost his job also. We felt lost.
My daughter, Stacey, recommended Hackley Community Care Center to us and couldn't say enough good things about the quality of care and services provided there. She had been completing her internship there for her medical assistant certification. She helped get us both registered and set up appointments for us to come in and see Tessa. During the office visit, Tessa never made us feel rushed. She really took her time and explained everything thoroughly. Terry gets tested every three months for his diabetes and has blood drawn on a regular basis to make sure things are going well. Tessa follows up with him and keeps him on track. He's also received patient education, and diet and exercise plans to help him take better care of himself. He actually does what she tells him because he doesn't want to upset her. She is so sweet and really shows how much she cares for us. We like her and appreciate her taking us as patients.
Both Terry and I were put on the sliding fee scale to help us pay for our medical expenses at the center and for our prescriptions at Community Care Pharmacy. Since terry is on so many medications, we were referred to Beck in the Patient Assistance Program. She helped him get signed up in the program so he can receive many of his medications for free from the pharmaceutical companies. All we had to do is provide her with a copy of our most recent Federal tax return, fill out some forms, and she took it from there. It is an amazing program and helps us out so much. We were also informed that Meijer has one of his medications on their free roster. It was wonderful news and saved us so much money.
I was introduced to the Breast and Cervical Cancer Control Program, and was able to get my mammogram and pap smear thanks to this program. Had it not been for this, I would have just had to go without any of these tests. We can't afford them.
I just want to thank everyone at Hackley Community Care Center for being so nice and for being here for us so that we can get the medical care we need.
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