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2015 Quality Improvement Network Meeting Agenda
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QI Conference and Directors’ Network Meeting

April 16, 2015, 9:00 AM – 3:30 PM

James B. Henry Center, 3535 Forest Road, Lansing, MI

Hosted by Michigan Primary Care Association’s Clinical Quality Team


Developing and Implementing the Health Center’s Quality Improvement Program, Part I and II





8:30 – 9:00

Registration and Breakfast


9:00 – 9:30


Welcome and Overview



Kim Sibilsky, CEO, MPCA

Lynda Meade, Director of Clinical Services

Simmi Isaac, Clinical Quality Program Specialist



I. Evolution of the Quality Process

  • Quality Assurance (QA)
  • Quality Improvement (QI)
  • Quality Management (QM)


II. Structure (How do I build an effective QM program?)

  • Organizational culture centered in Quality
  • Quality Committee
  • Model Adoption – Education and Training
  • Principles
  • Program Description
  • Master Work Plan
  • Policies and Procedures
  • Tools and Resources

Candace Chitty, Quality First Healthcare Consulting, Inc.


10:30 – 10:45



10:45 - 12:00


III. Process (How does my organization manage this thingcalled QM?)

  • Monitoring and Tracking
  • Data Analysis and Data Processing
  • Effective Communication –Report Writing
  • Applying Continuous Quality Improvement
  • Evaluating results of process changes made


Candace Chitty

12:00 – 1:00



1:00 – 1:30


IV. Outcome (What value can be applied to implementing an effective QM program?)

  • Improved quality of care, patient safety and service provision 
  • Accreditation Readiness
  • Compliance Management
  • Performance Incentives
  • Systems thinking as a way of life “Quality is not an act. It is a habit.” Aristotle


Candace Chitty

1:30 – 2:30


Part II: Implementing QI: Interactive Group Exercises

Exercises will allow attendees to work on key QI activities as teams. Exercises may include the following:

  • Designing Performance Measurement Initiatives
  • Reviewing data and generating meaningful committee reports
  • Designing P-D-S-A’s
  • Conducting a Barrier Analysis
  • Brainstorming


Small Groups









QI Directors’ Networking Meeting



Closing Remarks and Evaluations

Simmi Isaac






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