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Faces of Michigan Health Centers: Pam Veach
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Pam Veach

Patient  |  Hackley Community Care Center  |  Muskegon, MI


I am a patient at Hackley Community Care Center, and I just love it here. My employer of 34 years went out of business, and I found myself without insurance for the first time in my life. I have been working since I was 18 and always had some form of insurance. My husband, Terry, and I found ourselves in a sea of uncertainty and nowhere to turn. He has severe diabetes and had recently lost his job also. We felt lost.


My daughter, Stacey, recommended Hackley Community Care Center to us and couldn't say enough good things about the quality of care and services provided there. She had been completing her internship there for her medical assistant certification. She helped get us both registered and set up appointments for us to come in and see Tessa. During the office visit, Tessa never made us feel rushed. She really took her time and explained everything thoroughly. Terry gets tested every three months for his diabetes and has blood drawn on a regular basis to make sure things are going well. Tessa follows up with him and keeps him on track. He's also received patient education, and diet and exercise plans to help him take better care of himself. He actually does what she tells him because he doesn't want to upset her. She is so sweet and really shows how much she cares for us. We like her and appreciate her taking us as patients.


Both Terry and I were put on the sliding fee scale to help us pay for our medical expenses at the center and for our prescriptions at Community Care Pharmacy. Since terry is on so many medications, we were referred to Beck in the Patient Assistance Program. She helped him get signed up in the program so he can receive many of his medications for free from the pharmaceutical companies. All we had to do is provide her with a copy of our most recent Federal tax return, fill out some forms, and she took it from there. It is an amazing program and helps us out so much. We were also informed that Meijer has one of his medications on their free roster. It was wonderful news and saved us so much money.


I was introduced to the Breast and Cervical Cancer Control Program, and was able to get my mammogram and pap smear thanks to this program. Had it not been for this, I would have just had to go without any of these tests. We can't afford them.


I just want to thank everyone at Hackley Community Care Center for being so nice and for being here for us so that we can get the medical care we need.


Share Your Story

Personal stories bring to life the value of Health Centers and how they benefit patients, families, and communities, and what they mean to board members, providers, staff, and volunteers. MPCA invites you to share how the Health Center in your community has impacted you and your family. If you live in a community that doesn't have a Health Center but would like to establish one, we want to hear how it would benefit your neighbors and the community as a whole. If you work/volunteer for an organization that partners with a Health Center we want to hear from you, too! Please share with us how this partnership is powering healthier communities.

We would also like to hear from individuals who are newly insured, either through a plan in the Health Insurance Marketplace or Medicaid. How have you benefited from insurance coverage? How would you afford health care if you didn't have coverage?


Please complete the form below, or you may email your story. We also welcome your photos, a video or audio recording, and typed and handwritten testimonials (mail to MPCA: Faces of MI Health Centers, 7215 Westshire Drive, Lansing, MI 48917). If you need assistance with audio or video recording, please let us know.

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