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Quality Improvement Coordinator


To coordinate quality process, policies and procedures, participate in project team meetings, to assist in educating and training agency staff regarding Quality Initiatives.

Duties, functions and responsibilities:

·       Assess quality initiative plans, policies and procedures related but not limited to PCMH, MU and EMR.

·       Participate in QI subcommittees that will identify specific quality improvement measures in specialty areas; i.e. OB/GYN, BH, etc.

·       Assist with development of best practice improvement projects, coordinating with AHC directors and managers.

·       Assist in improvement projects using various process improvement and problem solving methods including, but not limited to:  PDSA, Cycle Time analysis, 5S, Process Mapping, Gap analysis, facilitate improvement.

·       Collaborates with multidisciplinary team on problem identification, and resolution, methodologies and tools to improve quality.

·       Performs root cause analysis, performance improvement, clinical safety reviews.

·       Assist with the on-going data collection and evaluation.

·       Leverage data to identify targeted quality improvement opportunities

·       Coordinate compilation and submission of accurate reports and surveys in a timely manner.

·       Train agency staff regarding NCQA quality improvements principles and standards.

·       Serves as liaison, in collaboration with Quality Improvement Director, for medical staff physician Peer Review process.

·       Coordinates process to ensure all cases referred to Peer Review are dealt with according to AHC Peer Review Policy and medical staff bylaws.

·       Perform other duties as assigned.

Knowledge, skills, and abilities:

·       Familiarity with principles of Continuous Quality Improvement;

·       Within scope of job requires critical thinking skills and ability to exercise good judgement;

·       Ability to work collaboratively with internal and external teams;

·       Excellent organizational, presentation and communication skills;

·       The ability to collect, analyze and present data ;

·       Advanced computer skills, including report writing;

·       Adult Learner training skills;

·       Good communication and customer relations skills;

·       Ability to work with minimal supervision.

Minimum qualifications:


·       Certified Healthcare Quality Professional (CPHQ) preferred, or ability to acquire certification within one year of employment.

How to Apply/Contact – apply on our website in the careers section – www.ahcdetroit.org

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