This event is open to MPCA member organizations only.

Overview

Launching Spring 2026: Outreach & Enrollment Virtual Training Series.

Protecting Patient Access to Care. Ensuring Financial Resilience. Empowering Staff.

Beginning April 2026 and extending into the summer, this comprehensive 8‑module virtual training series is designed to prepare Michigan health centers for upcoming provisions in H.R.1 that will impact Medicaid program; notable, more frequent redeterminations and work requirements for Healthy Michigan Plan beneficiaries. Participants will gain the knowledge and tools needed to protect patients at risk of losing public insurance coverage.

Who is this training for?

This series is ideal for CHC senior leaders, outreach and enrollment team members, population health and quality managers, HIT specialists, clinic and operations leaders, and organizational leadership dedicated to strengthening coverage continuity.

What You’ll Learn:

• Leadership & Governance Essentials: Understand leadership and board responsibilities in sustaining coverage and outreach efforts.

• Financial Risk Modeling & ROI for Coverage Continuity: Evaluate financial risk associated with coverage loss and align outreach, enrollment, and staffing investments to support informed executive and board decision-making.

• Staffing Models & Role Optimization: Structure and support outreach and enrollment services for maximum impact across the health center.

• Strategic Communications Campaigns: Develop tailored messaging that mobilizes patients during coverage transitions and creates proactive support.

• Infrastructure & Operational Strategies: Build internal systems to deliver high‑quality, consistent outreach and enrollment services.

• Health Information Technology (HIT) Tools: Use HIT solutions to streamline screening workflows and improve population health data with a special focus on leveraging Azara DRVS and ACC

• Population Health Management & Risk Stratification: Identify and prioritize patients most vulnerable to losing coverage.

What You’ll Leave With:

By the end of the series, participating health centers will have tailored materials, including:

• A documented coverage continuity strategy aligned with Michigan policy timelines

• Communication tools for staff and patients

• Projected financial impacts of upcoming policy changes

• Defined staffing roles, workflows, and surge plans for outreach and enrollment

• At-risk patient registry tools and outreach-ready datasets

• Standardized documentation and Key Performance Indicator tools

• A governance and monitoring framework to sustain efforts beyond redetermination cycles

With Content Developed and Presented by Subject Matter Experts from:

• Michigan Primary Care Association (MPCA)

• Facktor

• Azara Healthcare

• Piper & Gold Public Relations

Target Audience

This series is ideal for CHC senior leaders, outreach and enrollment team members, population health and quality managers, HIT specialists, clinic and operations leaders, and organizational leadership dedicated to strengthening coverage continuity.

Registration Fee

The registration fee is $300 per health center and each health center is allowed to sign up as many registrants as needed for this training series.

A zoom registration link will be shared with all registrants approximately one week before the first session on April 22nd.

Registration Fee Waiver Available

One of MPCA’s driving principles is collaboration, including bringing together member organizations to encourage sharing and learning. We establish registration costs for events to be as cost-effective as possible but are always happy to waive a registration fee to support a member organization’s ability to participate in our events.

We truly believe our events and the learning experiences member organizations have when they participate are better when we have as many people and perspectives participating as possible; please don’t hesitate to reach out to Jackie Chandler at [email protected] if cost is a barrier to participating in this event to request a registration fee waiver.

Presenters

• Amanda Nelsen, Facktor Health
• Andy Eck,  Facktor Health
• Vincent Vinh, Fackto Health
• Phillip Bergquist, CEO, Michigan Primary Care Association
• Jackie Chandler, Population Health Manager, Michigan Primary Care Association
• Sam Fisher, Director of Patient Services and Engagement, Michigan Primary Care Association
• Stacy Skiba, Senior Director of Payment Reform Initiatives, Michigan Primary Care Association
• Cheryl Gildner, Director of Data and Analytics, Michigan Primary Care Association
• Luke LaBenne, Communications Manager, Michigan Primary Care Association
• Malorie Zimmerman, Piper and Gold Public Relations
• Kate Snyder, Piper and Gold Public Relations
• Dulcye Rodriguez, Azara Healthcare

Questions?

Please reach out to Jackie Chandler at [email protected] or Luke LaBenne at [email protected] with any questions or need for clarification.