Learn more about career opportunities at East Jordan Family Health Center: https://ejfhc.org/careers/
JOB SUMMARY: Serving as the clinical voice on the technology team, the IT applications specialist assists with the development, implementation, education and utilization of the Health Center’s technology applications. The IT applications specialist integrates technology into workflow processes and provides continuous, hands-on support to all staff users of technology applications.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Achieves and maintains a high level of proficiency with NextGen in order to provide continuous, accessible and effective support to all users.
- Functions as the primary contact for staff users of all application functions. Coordinates user access to additional support when necessary.
- Responsible for delivering or facilitating onboarding training for technology applications for all new EJFHC staff.
- Provides ongoing technology training to current staff.
- Assists director of technology and systems administrator with installation and maintenance of hardware devices for all users.
- Demonstrates comprehensive knowledge of EJFHC technology applications.
- Possesses and demonstrates the ability to map workflow processes, gather and analyze data, and effectively present ideas and change concepts to staff members.
- Identifies best documentation practices within NextGen and disseminates this training in a comprehensible method to various levels of users.
- Works cooperatively with various levels of users to design, customize and utilize application software to optimize application performance in Health Center workflow and processes.
- Facilitates effective communication between users, technology project managers and vendor support to achieve an outstanding training outcome for each user.
- Demonstrates the ability and willingness to respectfully and effectively communicate with a broad range of users and disciplines.
- Leads workflow process redesign efforts for the Health Center that includes active user work groups.
- Evaluates and analyzes changes/upgrades and new functionality in NextGen. Formulates and delivers training plan for staff pertaining to same. maintenance
- Participates in development and maintenance of downtime procedures for staff.
- Ensures adequate training is administered to new clinical staff members on hire.
- As assigned by director of technology, tests and troubleshoots new modules, upgrades and patches to NextGen.
- Maintains knowledge of NextGen technological developments/trends.
- Works cooperatively with the director of technology and the system administrator to identify, purchase, test, and implement hardware and software applications that will improve Health Center workflow processes and the patient experience.
- Provides on-going NextGen system evaluation and advocates for upgrades and maintenance to the system that will improve work flows. Corporate Compliance/Security Responsibilities:
- Upholds all HIPAA requirements in a manner consistent with EJFHC’s policies, professional standards of conduct, state and federal laws/regulations governing FQHC’s.
- Upholds security responsibilities for the protection of EJFHC IT systems and data, including:
- adherence to user password guidelines;
- restraint from leaving workstation unsecured;
- appropriate use of Internet access while at work and while utilizing EJFHC devices;
- use of abundant caution regarding phishing emails; and
- prompt reporting of lost/stolen IT devices.
- Reports suspected violations of code of conduct, policies, procedures, laws and regulations to a supervisor, the compliance officer or to the anonymous compliance hotline.
General Responsibilities:
- Works productively and effectively in a complex environment, handling multiple and changing priorities. Deals with stress in a calm, positive and professional manner.
- Actively demonstrates a willingness to make a meaningful contribution to the work environment, as evidenced through behavior and attitude.
- Refrains from issuing unprofessional, offensive, inappropriate email, text message or other forms of written communication.
- Actively supports and participates in the organizational performance improvement program.
- Demonstrates the ability to work in a multidisciplinary healthcare team environment.
- Participates in activities promoting professional growth and development.
- Participates in the mission, vision and values of the Health Center.
Required Qualifications:
- Current Michigan licensure/certification/registration in any clinical discipline.
- Demonstrated experience in optimization of technology in delivery of primary care services; any EHR brand (NextGen, Epic, Cerner, eClinical Works, etc)
Preferred Qualifications:
- College level coursework in computer science or certification as an EHR “super user” or “subject matter expert”
- 2-5 years of experience as a clinical EHR trainer; any EHR brand
- Demonstrated ability to effectively and respectfully communicate orally and in writing with medical professionals, technology professionals, and frontline staff.
WORK ENVIRONMENT: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that mustbe met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires frequent sitting, occasional bending, stooping, lifting and standing. It also requires
frequent repetitive arm and finger movements on a computer keyboard.
HOURS OF WORK: Established with supervisor
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
All East Jordan Family Health Center employees are expected to have a broad range of skills and abilities centered around a strong patient focus, efficient performance, and teamwork. All employees should have patient/customer service skills, interpersonal skills and good communication skills. All employees should have the ability to manage their time and organize their work to ensure efficient performance. In
addition, all employees should have the ability to follow policy, procedure and instructions, actively communicate with their supervisors to ensure understanding and manage their work accordingly.
Finally, all employees must demonstrate willingness to understand and manage patient confidentiality while on duty or off duty. Failure to do so may result in immediate termination. East Jordan Family Health Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, East Jordan Family Health Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including
recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
East Jordan Family Health Center expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of East Jordan Family Health Center’s employees to perform their job duties may result in discipline up to and including
discharge.