Medical Practice Manager

• Oversees day‑to‑day clinic operations to ensure efficient, safe, and high‑quality service delivery.
• Implements and monitors workflows that support productivity, access to care, and high patient satisfaction.
• Ensures adherence to organizational policies, clinical protocols, and FQHC requirements (UDS, HRSA compliance, and PCMH standards).
• Monitors clinic performance metrics, including patient flow, no‑show rates, provider productivity, and documentation timeliness.

• Supervises clinical support and front office staff, including Medical Assistants, Front Desk Receptionists, Transportation Drivers, and other assigned personnel.
• Completes performance evaluations, coaching, corrective actions, and staff development plans.
• Collaborates with Human Resources staff to effectively recruit, hire, and onboard qualified candidates for open positions.
• Ensures staff training in areas such as workflows, documentation requirements, safety, infection control, and patient‑centered service standards.
• Promotes a culture of teamwork, professional growth, and accountability.

• Enforces compliance with federal, state, and local regulations, including HIPAA, OSHA, CLIA, and HRSA guidelines.
• Supports quality improvement activities and participates in QI committees or projects.
• Promotes value-based care initiatives and population health management.
• Ensures proper documentation, reporting, and follow‑up for incidents, safety issues, and patient concerns.
• Helps prepare for regulatory audits, accreditation surveys, and internal compliance reviews.

• Ensures a respectful, culturally competent, and trauma‑informed environment for patients.
• Resolves escalated patient concerns and works to improve the patient experience.
• Supports access initiatives such as outreach scheduling, sliding fee scale education, and streamlined registration processes.
• Fills in to cover position vacancies as needed/applicable.

• Oversees inventory, purchasing, equipment maintenance, and supply management.
• Supports billing by ensuring accurate registration, coding documentation, and encounter completion by providers and support staff.
• Contributes to budget planning and monitors operational expenses for efficiency.
• Works with billing staff to address claim rejections, documentation issues, or registration errors.

• Collaborates closely with the COO, Chief Medical Officer, Nursing leadership, Billing, HR, Integrated Health, Quality and Compliance, and other departments.
• Participates in leadership meetings and contributes to organization‑wide initiatives.
• Provides regular operational reports to the COO or leadership team.

• Associate’s or Bachelor’s degree in Healthcare Administration, Business, or related field preferred.
• 3–5 years of supervisory experience in a medical clinic or healthcare environment (FQHC or community health center experience preferred).
• Knowledge of ambulatory care operations, medical terminology, and healthcare regulations.

• Strong leadership and team‑building abilities.
• Excellent communication, conflict resolution, and customer service skills.
• Knowledge and experience with EHR systems.
• Understanding of UDS reporting, PCMH requirements, and quality improvement processes.
• Strong organizational skills and ability to multitask in a fast‑paced environment.
• Ability to interpret and enforce policies, workflows, and performance expectations.
• Proficiency with Microsoft Office Suite and general office technology.
• Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference, and volume.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

• Certified Medical Assistant preferred.
• CPR/BLS certification required.

To apply, please go to “Careers” on our website at www.mycarehealthcenter.org