Learn more about career opportunities at East Jordan Family Health Center: https://ejfhc.org/careers/
Medical Receptionist (Patient Care Coordinator)
JOB SUMMARY: Patient Care Coordinator serves patients by greeting and assisting them; scheduling appointments; maintains records and accounts. Working in a team setting, the Patient Care Coordinator will coordinate patient care by providing professional, friendly and exceptional customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Welcomes and greets patients and visitors, in person or on the telephone; answering or referring inquiries in a friendly manner.
- Performs registration and cashier duties
- Optimizes patient’s satisfaction and provider time by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying team of patient’s arrival; reviewing schedules; confirming appointments.
- Comforts patients by anticipating patients’ needs; answering patients’ questions; maintaining safe and clean reception areas.
- Maintains patient accounts and obtains revenue by obtaining, recording, and updating personal and financial information and collecting patient charges.
- Performs day to day general office duties, but not limited to word processing, copying, filing, faxing, answering phones and data entry.
- Ability to navigate the practice management and electronic medical record software
- Maintains operations by following policies and procedures; reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
- Presents a professional appearance and approach with patients and staff.
- Participates in activities promoting professional growth and development.
Corporate Compliance/Security Responsibilities:
- Upholds all HIPAA requirements in a manner consistent with EJFHC’s policies, professional standards of conduct, state and federal laws/regulations governing FQHC’s.
- Upholds security responsibilities for the protection of EJFHC IT systems and data, including:
- adherence to user password guidelines;
- restraint from leaving workstation unsecured;
- appropriate use of Internet access while at work and while utilizing EJFHC devices;
- use of abundant caution regarding phishing emails; and
- prompt reporting of lost/stolen IT devices.
- Reports suspected violations of code of conduct, policies, procedures, laws and regulations to a supervisor, the compliance officer or to the anonymous compliance hotline.
General:
- Works productively and effectively in a complex environment, handling multiple and changing priorities. Deals with stress in a calm, positive and professional manner.
- Actively demonstrates a willingness to make a meaningful contribution to the work environment, as evidenced through behavior and attitude.
- Refrains from issuing unprofessional, offensive, inappropriate email, text message or other forms of written communication.
- Actively supports and participates in the organizational performance improvement program.
- Demonstrates the ability to work in a multidisciplinary healthcare team environment.
- Participates in activities promoting professional growth and development.
- Participates in development and implementation of the mission, vision and values of the Health Center.
WORK ENVIRONMENT: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to perform successfully the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires hearing sufficient to use a telephone, sitting, standing, frequent bending and stooping, occasional lifting, reaching forward and overhead and walking. May occasionally have to lift office equipment usually not exceeding thirty-five (35) pounds, Eyesight must be adequate to read fine print.
HOURS OF WORK: Established with supervisor
REQUIREMENTS:
Education/Training
High School Diploma or equivalent
EXPERIENCE:
- Oral and written communication skills
- Ability to present information to individual and group audiences and field questions with accurate information
OTHER REQUIREMENTS:
- Basic knowledge of office procedures
- Basic computer skills, Outlook, Word and PowerPoint computer programs and internet-based applications
- Good interpersonal skills and communication abilities.
- Ability to work independently and establish priorities with minimal supervision and direction.
- Ability to work up to ten (10) hours per day and four (4) hours on Saturday if required.
OTHER REQUIREMENTS:
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
East Jordan Family Health Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, East Jordan Family Health Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
East Jordan Family Health Center expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of East Jordan Family Health Center’s employees to perform their job duties may result in discipline up to and including
discharge.