Quality Improvement Specialist

The Quality Improvement Specialist coordinates key quality improvement (QI) activities and projects.

Duties, functions and responsibilities:

·       Coach and conduct performance assessments with organizations involved in clinical quality initiatives;

·       Coordinate and conduct weekly on-site evaluations at health centers as part of data validation for any projects associated with PCMH, NCQA, P-GIP and CARF;

·       Assist in the planning, coordination, facilitation and evaluation of QI learning sessions – including curriculum, agenda, and faculty

·       Arrange trainings, webinars and/or identify qualified trainers for key topics that support quality improvement

·       Works in partnership with Medical Director, Administration, Managers, and other staff to provide advice, facilitation and support related to project management, process improvement and interpretation of a variety of data and outcomes measures.

·       Measure impact and sustain improvements made at clinics.

·       Demonstrate ability to make recommendations and implement quality improvement interventions based on results of projects.

·       Converts data into useable information, and measures the impact of improvement initiatives.

·       Applies project planning and management to effectively meet outcome, time, and budget parameters.

·       Assures that quality improvement activities are documented and reported within the organization and externally as appropriate.

·       Performs other job-related responsibilities as requested.

Knowledge, skills, and abilities:

·       Basic understanding of health clinic processes and operations is required.  Understanding of FQHC processes and operations preferred;

·       Knowledge of applicable Federal, State and local laws and regulations, the Integrity/ Compliance Program, Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior;

·       Knowledge of audit/study methodology and health statistics

·       Excellent project management skills required to manage multiple competing objectives and to communicate information to executive leadership, management, and end-users;

·       Working knowledge of various clinical systems;

·       Knowledge of concurrent and retrospective chart review;

·       Demonstrated clinical expertise to effectively facilitate evaluation of quality care;

·       Demonstrated ability to develop, organize, facilitate, and lead special projects;

·       Ability to work collaboratively with physicians, hospital staff, and external organizations;

·       Analytical skills necessary to analyze and evaluate systems, procedures and processes and identify solutions to system problems.

·       Excellent organizational, presentation and communication skills;

·       The ability to collect, analyze and present data in a meaningful way to a wide variety of audiences with various skill levels and various levels of expertise and knowledge;

·       Excellent customer service skills.

Minimum qualifications:

Credentials:

·       Certified Healthcare Quality Professional (CPHQ) preferred, or ability to acquire certification within one year of employment.

·       Registered Nurse Licensure by State of Michigan Board of Nursing preferred.

·       LEAN training strongly preferred.